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Old 18th November 2009, 12:12 AM   #1
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Default Treeworld Connection Problems

Just wondering if anyone else out there has this problem and if so how to fix it.

I cannot connect to this site using either Firefox or Internet Explorer, the only way I can get into Treeworld is through an 'anonymous browser site'. I clear my cookies and temp files etc.. still same problem. Run Spybot and Adaware and my Virus Protector, still same prob.

Any ideas, I have searched the web for answers and that is how I discovered the Anonymous thing which works, but is a hassle. This is the only website I have a problem with.

Cheers all

Sunny
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Old 18th November 2009, 03:53 AM   #2
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Default Re: Treeworld Connection Problems

From what I've read, the hosts of Treeworld may have inadvertently blocked your IP address.
Ekka may have to raise a ticket with support there to see.
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Old 18th November 2009, 06:54 AM   #3
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Default Re: Treeworld Connection Problems

Quote:
Originally Posted by Sunny View Post
Just wondering if anyone else out there has this problem and if so how to fix it.

I cannot connect to this site using either Firefox or Internet Explorer, the only way I can get into Treeworld is through an 'anonymous browser site'. I clear my cookies and temp files etc.. still same problem. Run Spybot and Adaware and my Virus Protector, still same prob.

Any ideas, I have searched the web for answers and that is how I discovered the Anonymous thing which works, but is a hassle. This is the only website I have a problem with.

Cheers all

Sunny
Where are you located at the moment?

Who is your ISP?

Are you using a router?

Sometimes ISP's cache or have hopeless DNS servers, you can manually change these and I have changed mine on the odd occasion as my ISP is TPG and their severs can be troublesome. Sometimes the ISP takes it upon themselves to screen out certain IP addresses because they're thinking it's spam or some rubbish.

As forums can send out volumes of emails, like when I do an emailing here and 4000 emails go out some servers then ban the IP address thinking it's spam. My bet is your ISP and PC are at the bottom of this.

Also you can try to flush the dns in your own PC so that it picks up a new one for this site.

Try to ping the site too, follow instructions here, plus below that how to see your dns cache and flush it.

How to Find a Website's IP Address (with pictures) - wikiHow

http://www.wikihow.com/Display-the-C...Your-DNS-Cache
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Old 18th November 2009, 11:42 AM   #4
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Default Re: Treeworld Connection Problems

Thanks Clementine, but I think it is my computer or my ISP doing this...

EKKA....I am in Noosa Heads. My ISP is TPG and I am using a Dynalink Wireless Router DSL-G604T. Have tried pinging treeworld last time this happened and just now and 'Could not find Host' message came up. Tried to flush the DNS cache but get 'Cannot display the Resolver DNS Cache'. Made sure I was logged in as administrator.

I agree with you, I think it is my ISP and or the computer, I don't have the time now to explore and try and fix it but will get back to it later tonight. I am a member of a number of forums and don't have problems with them.

Thanks for your input EKKA, if I find the solution I will post it here.

Cheers

Sunny
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Old 18th November 2009, 05:23 PM   #5
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Default Re: Treeworld Connection Problems

It has nothing to do with forums, it has everything to do with IP addresses.

If your ISP's server cannot see the IP address then that's the problem.The fact you cannot ping treeworld means there's an issue somewhere.

You need to do a traceroute which will show all the routers, modems etc to get to this site, and where the failure is. Could be TPG is going through some junction that's clapped out etc.

How to Traceroute a Computer/Server: 8 steps - wikiHow

Here's the reading I get on my PC to get here. You can see all the IP addresses, I dare say if you did the same thing you'll narrow down where the trouble is.

Attached Thumbnails
Treeworld Connection Problems-tracert.jpg  
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Old 7th December 2009, 08:18 AM   #6
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Default Google free public DNS

Heads up people.

It runs faster, is safer and is from the power house of the internet.

Google Public DNS

Simple numbers to change to:-
Primary:- 8.8.8.8
Secondary:- 8.8.4.4

I switched.
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Old 8th December 2009, 01:26 PM   #7
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Default Re: Treeworld Connection Problems

Would like to give it a whirl Eric, but I'm not as competent as you and have an external modem which may cause problems.
How much do you charge for a web site re-model, re-vamp, overhaul???
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Old 9th December 2009, 09:49 AM   #8
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Default Re: Treeworld Connection Problems

I charge by the hour, $60 but am pretty fast.

Hey, I run a modem router, that's where I change the DNS, piss easy.

Log into your router, manually set the dns.
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Old 31st December 2009, 11:44 AM   #9
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Default Re: Treeworld Connection Problems

A free but great product to keep your system clean is this one.

CCleaner - Home

I download it from here, look up the top RH side to click the download.

Download CCleaner 2.27.1070 - FileHippo.com

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Old 6th March 2010, 09:34 AM   #10
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Default Re: Treeworld Connection Problems

Some people are saying they are having trouble, their browser saying site doesn't exist etc.

Well, the issue is in your own PC's DNS cache so here's a site that talks all about it, I turn off my DNS caching at times and flush it too.

How to Flush DNS

Trouble is Windows is set standard to 24 hour cache, then the ISP you are using might also be caching. I had another site lose emails for 2 days due to Google DNS stuffing things around. Basically the whole net works on numbers (ip addresses), and the words you type in the URL bar to get to a site are converted to numbers, then there's signs telling the PC's where that site is. If there's a glitch or change you may not find the site.

Generally systems will sort themselves out after a couple of days, eventually DNS issues get resolved but meantime it is frustrating.

So flush your DNS, turn cache of DNS off.

For me the issue with emails for another site was related to the server I was using to connect to the net, it was Google's server so I switched back to my ISP's server and bingo just like that everything was working again. So I can assume Google's had something stuff up.
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Old 6th March 2010, 10:32 AM   #11
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Default Re: Treeworld Connection Problems

I had the old "Oops! This link appears to be broken" type thingy today for a few hours, back now as you can gather.
Tried different searches but they all came up the same.
I just assumed the sight was down for a while.
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Old 6th March 2010, 12:31 PM   #12
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Default Re: Treeworld Connection Problems

NAh, something happened out there in cyberspace .... I think an issue like that is beyond sabotage.
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Old 6th March 2010, 03:19 PM   #13
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Default Re: Treeworld Connection Problems

I've been experiencing problems too, for the past couple of days now. Always came up Page not Found, when ever I clicked onto where ever forum that came back to me, via email. Thanks again for the great web site, and keep up the good work. Bruce.
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Old 6th March 2010, 04:29 PM   #14
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Default Re: Treeworld Connection Problems

I got that last night too.
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Old 7th March 2010, 07:46 AM   #15
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Default Re: Treeworld Connection Problems

For the past three or four days, I've been experiencing this problem. I've tried several times throughout the day, and same thing happens. Then I'll get through, and try again later in the day, same thing all over again. What causes this? Thanks. Bruce.
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Old 7th March 2010, 07:51 AM   #16
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Default Re: Treeworld Connection Problems

Quote:
Originally Posted by Bruce Hopf View Post
For the past three or four days, I've been experiencing this problem. I've tried several times throughout the day, and same thing happens. Then I'll get through, and try again later in the day, same thing all over again. What causes this? Thanks. Bruce.
Reda above, follow links, question already answered.
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Old 7th March 2010, 07:16 PM   #17
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Default Re: Treeworld Connection Problems

Windthrown has emailed me and said he cannot get on and site has been down for 4 days.

Another way to check is tracert (mentioned earlier)

watch this video


Find out where the hold up is.

Also this sites IP address is 96.31.91.227
and if your browser cant find treeworld then try the IP address, if it works that with putting in the ip address then you know it's an issue somwhere else. DO NOT USE THE IP ADDRESS METHOD TO LOG IN ETC!
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Old 7th March 2010, 07:44 PM   #18
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Default Re: Treeworld Connection Problems

I just got some tech news that Telstra have done something recently.

Now Telstra in UK is BT (or similar)

Same has happened there.

This is an ISP (Internet Service Provider) issue.

Here's the mail article for BT UK

http://www.smallcapnews.co.uk/articl...ness/8538.aspx

Quote:
If your Internet Service Provider (ISP) is BT you are likely to receive a "site not found" message rather than arrive on the site's home page. These sites can be found using other ISP's but since BT has a significant share of the UK broadband provision space a large portion of the UK browsing community will be unable to access these sites even though they are very much alive and open for business.

This problem, which is a Domain Name Server (DNS) issue at BT's end has been affecting our website since Tuesday 2nd March, and from the increasingly anxious postings on BT's own community page, it has been affecting a lot more .c.uk websites than the few mentioned above.

Web developers are reporting that they are receiving angry calls from clients saying they and their customers are unable to access email and the .co.uk websites if BT is their ISP.

"I am phoning BT every day", "after spending 3 hours on the phone to BT" are some of the comments on the BT community forum.

Having never had a good experience calling BT, I have opted recently for their online support chat and usually the individual on the other side has been helpful. I was given a workaround where I had to change my internet settings to a specic DNS number from "automatically find a DNS number". This worked for me but what seems to be lost on BT is that our readers and many other websites customers simply will not bother with the hassle of changing their DNS's, even if they found out that was the problem. They will simply move on to other websites.

There are fixes but BT seems reluctant or perhaps just too disinterested to even put a note on its website acknowledging there is a problem and offering a workaround.

According to NanoTM on the BT Community Forum one way to resolve the issue is by changing your DNS servers to Google's. Google Public DNS

We put in a call to the BT press office to ask for some background on the issue and for an update on what the company is doing to address. We still await a response...

Is BT doing its bit to help Britains small entrepreneurs dig the country out of the recession? Quite the opposite in this writers opinion.

As a free to air website where our income is solely from advertising, we usually get pretty grumpy when our content is cut and pasted onto chatboards etc, but in this case we will make an exception.
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Old 7th March 2010, 08:29 PM   #19
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Default Re: Treeworld Connection Problems

I got on at last using a proxy server, tried a lot but this one works.

Those links wouldn't work on the others, not going to try again as they just go to that How to Flush DHS site. I found an easier one by the way.

Been off here since Thurs 4th. Got on with an old email link but it only worked once.

If this posts I'm still here, just going to get something to eat.
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Old 7th March 2010, 08:44 PM   #20
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Default Re: Treeworld Connection Problems

what's ya proxy server ... also so far I have drawn a common denominator ... who is your ISP?

And is it possible your ISP is reselling Telstra stuff as the issue seems to be Telstra clients.

Also when I had DNS issues I switched from Google DNS to TPG and everything worked, a little research has yielded that somehow Telstra and Google share some stuff.

Certainly appears to be Telstra.

I have lodged an complaint with them (100307-011453) and lets see what happens. This only just happened from about Wednesday on, we haven't ruled out sabotage and are checking server logs.
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Old 7th March 2010, 09:09 PM   #21
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Default Re: Treeworld Connection Problems

I'm with Bigpond/Telstra, it keeps telling me you have blocked my IP Address so yesterday I tried a few free proxy servers and got on but couldn't log in to post anything, this one let me.

Tried your work links, they don't work either.
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Old 8th March 2010, 06:49 AM   #22
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Default Re: Treeworld Connection Problems

I have used CCleaner for a while now. I also use this program, it found a couple of Trojans on my computer:

a-squared Free - Free of charge Anti-Virus, Anti-Trojan, Anti-Spyware, Anti-Dialer and Anti-Worm Software - Freeware!

I did the "DNS dump", no problems since. I did not do the "Turning Off DNS Caching" in case it upset something else though I'm unsure if it would.

Only had the "Oops! This link appears to be broken" problem with this site though, seems strange!
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Old 8th March 2010, 06:52 AM   #23
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Default Re: Treeworld Connection Problems

Well Done it reckons he gets it with all my business websites too, which means there's something definately going on with his ISP.

If it continues will have to switch hosts, the host cannot find any issues.

I took a risk today and pointed the DNS directly at the IP addresses of the name server, see what happens.
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Old 8th March 2010, 06:30 PM   #24
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Default Re: Treeworld Connection Problems

Ben a customer from last week, an IT guy has been helping me (thank goodness).

We are doing some DNS changes. Hopefully this works.

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Old 8th March 2010, 07:03 PM   #25
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Default Re: Treeworld Connection Problems

I've been on a couple of times today and it seemed pretty quiet...
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Old 8th March 2010, 07:08 PM   #26
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Default Re: Treeworld Connection Problems

Tell you what mate, this last week I've had a gutfull from the IT world.

Gotta know every bastids job.
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Old 8th March 2010, 07:16 PM   #27
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Default Re: Treeworld Connection Problems

Last week my palmtreeservices emails crashed.

Lodging a ticket from the Cpanel fails because the useless wankers cant even set themselves up correctly. So then I email them about the problem, get the smug there's no problems response, we set up a dummy email account and tried it. Yeah but they tried it inhouse on the same server so it worked, but from an external server it fails.

Well this Ben customer an me got chatting and he nailed it, the wankers had their DNS set up wrong.

But I have 2 websites hosted there, one of them the emails kept working the other not, that's because with one they had the domain name too, and as it was all on one server in one place it worked but for the domain name that's elsewhere the DNS stuff failed.

But they argued however Ben sent me a bloody good email that I forwarded them, funny what happened straight away.

They then email me that I am using the wrong DNS codes, but it's the codes they gave me! So I changed the codes on both websites, the dumb asses didn't know I had two sites with them so I KNEW THERE WAS SOMETHING "SUSS". Had it not been for Ben the wankers would still be arguing today.

Now treeworld.info, the host says he's right but I know from experience now that he's not, and I don't trust these people anymore because they don't care if 100's cannot log on, you have to get your detective hat on and figure it out.
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Old 8th March 2010, 08:53 PM   #28
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Default Re: Treeworld Connection Problems

Oh well, I'm confused now as it suddenly worked when I changed the dns in the control panel but maybe it was going to work anyway.
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Old 8th March 2010, 09:17 PM   #29
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Default Re: Treeworld Connection Problems

When I got home and logged on around 5pm we had 33 guests.

Now we have 124 so I know it was fixed, well better than it was.

Lopa and Windthrown couldn't access before so lets see if they rock up.
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Old 8th March 2010, 09:51 PM   #30
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Default Re: Treeworld Connection Problems

Ha, we're back.

Wasn't working at 5.30 but is now about 9.45pm.

Checked your work links and they are ok.
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