Yes, so true mate. Customers see the big flash truck and chipper and think ... oh he must know what he is doing.
Also strange how these incidents dont make the press, like the public shouldn't be aware.
Customer perception could be ... "who cares how he does it coz that's his problem not mine" meaning if they have an accident it's no skin off their nose as long as they get a cheap job.
Did you end up whacking a washy or what?